FAQ
Answers about convly, setup requirements, security, permissions, Slack, Microsoft Teams and WhatsApp synchronization.
General
What is convly?
convly is an interoperability solution that connects messaging platforms such as Slack, WhatsApp and Microsoft Teams, allowing users to communicate seamlessly across these environments without switching tools.
In which situations can convly be used?
convly can be used in a variety of scenarios:
- External collaboration: when your company uses Slack while customers, partners, suppliers, or prospects use Microsoft Teams and/or WhatsApp.
- Internal collaboration: when different departments within the same organization use different messaging platforms.
- Mergers & acquisitions: when two merged organizations using different messaging platforms need to collaborate.
Who uses convly?
For external collaboration, convly is commonly used by Customer Success teams, agencies, consultants, SDRs and BDRs.
For internal collaboration, convly is often adopted by technical teams, although it can be used by any department that needs to communicate across different messaging platforms.
How can I contact convly?
If you have any questions, suggestions, or issues, please contact us through our contact page.
Who built convly?
convly was created by three co-founders with extensive experience working together in complex enterprise IT environments. Learn more about the team on our About page.
Why is convly not listed in the Slack App Directory?
convly is currently not listed in the Slack App Directory.
Slack has indicated that applications primarily focused on interoperability between Slack and Microsoft Teams are not eligible for listing in the marketplace.
However, convly is built entirely on Slack's official APIs and complies with Slack's security, privacy, and platform requirements.
What is a “hybrid channel” in convly?
A hybrid channel is a Slack channel that is synchronized with Microsoft Teams or WhatsApp, allowing users on both platforms to participate in the same conversation.
Setup & Requirements
What are the prerequisites to use convly?
To use convly, you need:
For Slack:
- Slack as your primary messaging platform (this is where Teams or WhatsApp conversations will be managed).
- Permission to install Slack apps, or the ability to request approval from your Slack administrators.
For Microsoft Teams:
- A Microsoft Teams professional account (personal Microsoft accounts are not supported).
- Permission to use Teams applications, or the ability to request approval from your Teams administrators.
For WhatsApp:
- A Personal or Business WhatsApp number.
Is convly free?
Yes. convly offers a free plan for a single user. Paid plans are available for organizations requiring additional seats and advanced features.
Can I test convly before subscribing?
Yes. convly offers a 14-day free trial of its paid plans.
Does convly work with free Slack workspaces?
Yes. convly works with Slack Free workspaces. The only limitation is that user mentions cannot be synchronized due to Slack platform restrictions.
Does convly work with Slack Enterprise Grid / Enterprise+?
Yes. convly supports all Slack paid plans, including Enterprise Grid and Enterprise+.
Does convly work with personal or free Microsoft Teams accounts?
No. convly requires a Microsoft Teams business or enterprise tenant. Microsoft does not provide the required Graph API capabilities for personal Teams accounts.
What is a seat?
A seat corresponds to a slot that a user can occupy to use convly.
Which users require a convly seat?
convly seats are only required for users with active message synchronization across platforms.
Permissions & Security
Which permissions are required to install convly on Slack?
convly follows the principle of least privilege and only requests the minimum permissions required to provide its synchronization capabilities. View the Slack permissions list.
Which permissions are required to access Microsoft Teams messages?
convly follows the principle of least privilege and only requests the minimum permissions required to provide its synchronization capabilities. View the Microsoft Teams permissions list.
How secure is convly?
Security is a core part of convly's design. convly follows industry best practices to protect customer data and minimize data exposure. Detailed security information is available on our Security page.
How long is data retained?
Data is retained for the duration of the service agreement and can be deleted upon customer request in accordance with applicable regulations.
Where is convly hosted?
convly runs on Amazon Web Services (AWS) infrastructure located in the US East (Ohio) region.
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