Help
Step-by-step guides for using convly with Slack, Microsoft Teams and WhatsApp.
Getting started
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How do I set up convly to manage Teams messages from Slack?
Install convly in Slack, connect Microsoft Teams, and start receiving Teams messages in Slack.
Teams -
How do I set up convly to manage WhatsApp messages from Slack?
Install convly in Slack, link your WhatsApp account with a QR code, and choose how conversations sync.
WhatsApp -
How do I add an additional Teams workspace?
Sync more Teams accounts or tenants from the Accounts tab in the convly Slack app.
Teams -
Can I connect more than one WhatsApp account?
Connect several WhatsApp accounts to Slack by repeating the setup from Add account.
WhatsApp
Direct messages (DMs)
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How do I reply to Teams messages in Slack?
Reply to mirrored Teams direct messages from their dedicated private Slack channel.
Teams -
How do I reply to WhatsApp messages in Slack?
WhatsApp messages land in a private Slack channel: reply in a thread or directly in the channel.
WhatsApp -
How to start a DM with a Teams user, from Slack?
Start a Teams direct message from Slack via Find Teams Users, a hybrid channel, or the Conversations tab.
Teams -
How to start a DM with a WhatsApp user, from Slack?
Resume an existing WhatsApp conversation from Slack by syncing it with Sync Conversations.
WhatsApp
Group chats
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How do I participate in a Teams group chat from Slack?
Teams group chats and meeting chats are mirrored into private Slack channels where you can reply.
Teams -
How do I participate in a WhatsApp group chat from Slack?
Your WhatsApp groups appear as private Slack channels: reply in a thread or as a new message.
WhatsApp -
How do I sync an existing Slack channel to Teams?
Use /convly in an existing Slack channel to add Teams members and create a synced Teams group chat.
Teams -
How do I mention a Teams user from Slack?
Create a Teams mention from Slack with /convly, then use it in a hybrid channel.
Teams -
How do I list, add, or remove Teams members in a Slack channel?
Use /convly in a hybrid Slack channel to view, add, or remove Teams members.
Teams -
How do I list WhatsApp members in a Slack channel?
Type /convly in a hybrid Slack channel to see its WhatsApp members.
WhatsApp
Miscellaneous
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How do I allow searching for external Teams users?
Enable External User Search in your account to find Teams members outside your company.
Teams -
Where can I see synced Slack/Teams channels?
Use the Conversations tab in the convly Slack app to view synced Slack and Teams channels.
Teams -
Where can I see synced Slack/WhatsApp channels?
Find every channel synced between Slack and WhatsApp in the convly app's Conversations tab.
WhatsApp -
How do reactions work between Slack and Teams?
Reactions sync in both directions between Slack and Teams, with a few Slack-to-Teams limitations.
Teams -
How do reactions work between Slack and WhatsApp?
Reactions sync in both directions between Slack and WhatsApp, with a few Slack-to-WhatsApp limitations.
WhatsApp -
How do threads and replies work between Slack and Teams?
How convly maps Slack threads and Teams replies across both platforms.
Teams -
How do threads and replies work between Slack and WhatsApp?
How convly bridges Slack threads and WhatsApp replies in both directions.
WhatsApp -
How does message editing and deletion work between Slack and Teams?
Message edits and deletions sync bidirectionally between Slack and Teams.
Teams -
How does message editing and deletion work between Slack and WhatsApp?
Message edits and deletions sync in both directions between Slack and WhatsApp.
WhatsApp